Refund policy
Return & Refund Policy
Last updated: August 1, 2026
Thank you for shopping with Kirile.
We want you to shop with confidence. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
- Be accompanied by proof of purchase.
Returned items should be securely packaged to help prevent damage during return shipping.
To request a return, please contact us at:
We typically respond within 24–48 hours.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible and include clear photos of both the item and its original packaging so we can review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for opened or used personal care products, wearable wellness products, massage devices, beauty devices, or other hygiene-sensitive items.
Sale items, clearance items, gift cards, and personalized products are also non-returnable unless required by applicable law.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may place a new order for the desired item.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Unless required by applicable law, original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Additional Information
Kirile reserves the right to refuse any return or refund request that does not meet the conditions outlined in this Return & Refund Policy or where the returned product shows signs of:
- Misuse
- Improper handling
- Unauthorized modification
- Accidental damage after delivery
- Normal wear and tear
- Use inconsistent with the product instructions
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from Kirile.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Kirile
Email: hello.kirile@gmail.com
We typically respond within 24–48 hours.